9/ Design thinking
- Sanha OH
- Oct 15, 2019
- 1 min read
Updated: Oct 19, 2019
Empathise - Define - Ideate - Prototype - Test
Empathise: User journey
Empathy map
Affinity maps
Things I offer - Things my customers gain
Ideate: 'How might we..?' question
Don't focus on answering, focus on questioning
Five whys
Activity: ask only "why?" 5 times to whom have a problem.
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